Dental Scheduling Coordinator

Smile Design Dentistry; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Smile Design Dentistry seeks a motivated Customer Service Representative to enhance patient scheduling and support in a compassionate healthcare environment. Responsibilities include managing patient interactions, supporting marketing initiatives, and ensuring smooth operations in a fully team-oriented setting.

Qualifications

• Entry-level position requiring customer service aptitude.
• Ability to manage calls and patient scheduling.

Responsibilities

• Answering incoming calls and scheduling patient appointments.
• Managing various patient lists to meet scheduling goals.
• Creating month-end reports for office and provider forecasting.

Job description

At Smile Design Dentistry, we possess a passion for service and solution-driven purpose. Everyone is motivated to learn and demonstrate the utmost compassion where every voice is heard. We celebrate our wins and commitment to helping others.

We are currently looking for a highly motivated Customer Service Representative to join our Scheduling team!

Duties Include:

1. Answering incoming calls, including new patient calls, emergencies, scheduling patient appointments, requesting records, and follow-up.
2. Managing unscheduled list, ASAP list, treatment pending list to ensure patient follow-through and meet scheduling goals.
3. Supporting marketing and promotional programs to increase new patient growth, including recall cards, continuing care calls, referral letters and gifts, and working with referrals.
4. Making pre-treatment financial arrangements with patients.
5. Creating month-end reports and forecasting monthly goals for the office and providers.
6. Following office procedures for patient referrals.
7. Responding to doctor, patient, and employee concerns and inquiries, seeking assistance when necessary.
8. Performing general office duties and other responsibilities as required.

Smile Design Dentistry is an equal opportunity employer and does not discriminate against any employee or applicant based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

Seniority level

Entry level

Employment type

Full-time

Job function

Strategy/Planning and Information Technology

Industries

Hospitals and Health Care

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