Dental Patient Care Coordinator: Welcoming & Scheduling

Sonrava Health; Yucaipa (CA); On-site; USD 38,000 - 60,000; Full time

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to act as the welcoming liaison for patients, coordinating treatment services and nurturing relationships across the dental team.

The ideal candidate will greet patients warmly, explain treatment options, costs, and insurance, and ensure a seamless patient experience while maintaining accurate records and maintaining privacy and safety standards. This role emphasizes strong communication and a friendly sales mindset.

Qualifications

• Minimum of high school diploma or equivalent required.
• At least 2 years of customer service role in healthcare or dental setting preferred.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options.
• Contact patients to follow up on visits and to build lasting patient relationsships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Customer service

Sales

Communication

Scheduling

Attention to detail

Education

High school diploma

Tools

Denticon

Dentrix

Job description

Western Dental Services, Inc. is seeking a Patient Care Coordinator to act as the welcoming liaison for patients, coordinating treatment services and nurturing relationships across the dental team.

The ideal candidate will greet patients warmly, explain treatment options, costs, and insurance, and ensure a seamless patient experience while maintaining accurate records and maintaining privacy and safety standards. This role emphasizes strong communication and a friendly sales mindset.