Dental Patient Care Coordinator - Scheduling & Experience

Sonrava Health; Dallas (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to join our team. The PCC greets patients, introduces them to the office, coordinates treatment services and builds lasting patient relationships.

The role requires excellent communication, a passion for customer service, and a talent for sales, with duties spanning appointment coordination, consultations on treatments and insurance, and follow-up outreach as needed.

Qualifications

• Minimum of high school diploma or equivalent required.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options.
• Contact patients to follow up on visits and to build lasting patient relationsships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Customer service

Sales

Communication skills

Education

High school diploma or equivalent

Tools

Denticon

Dentrix

Job description

Western Dental Services, Inc. is seeking a Patient Care Coordinator to join our team. The PCC greets patients, introduces them to the office, coordinates treatment services and builds lasting patient relationships.

The role requires excellent communication, a passion for customer service, and a talent for sales, with duties spanning appointment coordination, consultations on treatments and insurance, and follow-up outreach as needed.