Dental Office Operations Lead - Patient Care & Scheduling

Aspen Dental; Bessemer (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision healthcare

401(k) savings with match

Career development

Collaborative culture

Free continuous learning (TAG U)

Job summary

Aspen Dental is seeking an Assistant Dental Office Manager, which we call an Operations Lead, to join our team in a full‑time role. You will report to the Manager and perform daily front office tasks, helping create lasting impressions and trust with patients.

You’ll participate in an eight‑week training program and collaborate with the dental team to deliver excellent patient service, verify insurance, schedule appointments, and support non‑clinical staff.

Qualifications

• High school diploma or equivalent; college degree preferred
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
• Demonstrate analytical thinking; place a premium on leveraging data
• Organized and detail oriented

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Work collaboratively with other members of the dental team to provide exceptional patient care
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non‑clinical team
• Review data day to day to evaluate the impact on the practice
• Oversee scheduling and confirming patient appointments
• Verify insurance payment, collection, balance nightly deposits and credit card processing
• Additional tasks assigned by the Manager

Skills

Strong communication and interpersonal

Analytical thinking

Organized and detail oriented

Education

High school diploma or equivalent; college degree preferred

Job description

Aspen Dental is seeking an Assistant Dental Office Manager, which we call an Operations Lead, to join our team in a full‑time role. You will report to the Manager and perform daily front office tasks, helping create lasting impressions and trust with patients.

You’ll participate in an eight‑week training program and collaborate with the dental team to deliver excellent patient service, verify insurance, schedule appointments, and support non‑clinical staff.