Dental Office Operations Lead

Jobvite, Inc.; Sarasota (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

JOBVITE, INC. seeks an Office Manager to build and maintain a successful practice across multiple offices, coordinating goals and providing support to enhance team performance. The role may float between offices to provide coverage when needed.

Responsibilities include hiring and training staff, managing insurance claims workflows, patient payment options, accounts receivable, deposits, and payroll oversight. Travel between offices is required for coverage and continuity.

Qualifications

• Associate's Degree in business, or equivalent, and three years working experience.
• Knowledge of front and back office healthcare operations.
• Effective communication and time management skills.
• Prior management experience strongly preferred.
• Understanding of general dental terminology.
• Intermediate computer skills; working knowledge of Internet Explorer and MS Office Word, Excel, and dental office software.

Responsibilities

• Hire, train and manage performance of office team members.
• Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
• Explain treatment plans and payment options to patients.
• Review and train on Accounts Receivables (collection percentage).
• Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
• Travel between offices as required to provide coverage when other office managers are unavailable or provide coverage in offices without a permanent provider.
• Train on and review patient financing/credit (volume number and accuracy) with team.
• Train team and ensure effective customer service skills via the telephone and in person.
• Train and hold team accountable for building a productive office schedule.
• Must meet and manage to minimum monthly performance goals as outlined by Regional Management.
• Effective communication ensuring cooperation between the front office and back office.
• Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
• Train staff or arrange training, as needed.
• Assure timeliness and accuracy of paperwork.
• Review and approve payroll (accuracy, control overtime) for office.
• Oversight of supplies and inventory for the office and assure cost effectiveness.
• Retention of staff and patients (turnover number).
• Assure safety - workers compensation (reported timely and accurate and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company's Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
• Complete Monthly Check List (completed and assurance all areas are up to date.)
• Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.)
• All other duties and responsibilities as assigned.

Skills

Office management

Team leadership

Payroll oversight

Customer service

Communication skills

Time management

Education

Associate's Degree in business

Tools

EagleSoft

MS Office (Word, Excel)

Job description

JOBVITE, INC. seeks an Office Manager to build and maintain a successful practice across multiple offices, coordinating goals and providing support to enhance team performance. The role may float between offices to provide coverage when needed.

Responsibilities include hiring and training staff, managing insurance claims workflows, patient payment options, accounts receivable, deposits, and payroll oversight. Travel between offices is required for coverage and continuity.