Dental Office Manager: Lead Patient Experience & Operations

MyCHN; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

MyCHN, a nonprofit FQHC serving Greater Houston, seeks a Dental Office Manager to lead front office operations for dental services and ensure a top-tier patient experience. You will manage schedules, registrations, insurance verifications, and payment processing while driving clinic performance.

The role requires leadership, strong communication, and a patient-first mindset to support whole-person care and service excellence.

Qualifications

• 2+ years of front office experience in a dental setting (management experience preferred).
• Strong knowledge of dental terminology, insurance, and scheduling workflows.
• Proven leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills with a patient-first mindset.
• Commitment to quality care, accountability, and service excellence.

Responsibilities

• Oversee daily front desk operations and supervise Dental Patient Service Specialists (DPSS).
• Optimize provider schedules, patient flow, and appointment confirmation processes.
• Monitor and achieve KPIs including production, collections, patient experience, and schedule utilization.
• Ensure accurate registration, insurance verification, referrals, and payment processing.
• Verify treatment plans, consents, and lab cases are completed and documented timely.
• Manage scheduling to reduce no-shows and improve patient retention.
• Train, coach, and mentor front office staff while providing performance feedback.
• Resolve escalated patient concerns and ensure service excellence.
• Collaborate across departments to support whole-person care and service integration.
• Ensure compliance with HIPAA, OSHA, and organizational policies.
• Maintain office operations including supplies, cleanliness, and overall clinic presentation.
• Drive continuous improvement initiatives to enhance access, efficiency, and patient satisfaction.

Skills

Front office management

Dental terminology

Patient scheduling

Leadership

Communication

Problem-solving

Education

High school diploma or GED

Job description

MyCHN, a nonprofit FQHC serving Greater Houston, seeks a Dental Office Manager to lead front office operations for dental services and ensure a top-tier patient experience. You will manage schedules, registrations, insurance verifications, and payment processing while driving clinic performance.

The role requires leadership, strong communication, and a patient-first mindset to support whole-person care and service excellence.