Dental Office Manager

MyCHN; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

MyCHN, a nonprofit FQHC serving Greater Houston, seeks a Dental Office Manager to lead front office operations for dental services and ensure a top-tier patient experience. You will manage schedules, registrations, insurance verifications, and payment processing while driving clinic performance.

The role requires leadership, strong communication, and a patient-first mindset to support whole-person care and service excellence.

Qualifications

• 2+ years of front office experience in a dental setting (management experience preferred).
• Strong knowledge of dental terminology, insurance, and scheduling workflows.
• Proven leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills with a patient-first mindset.
• Commitment to quality care, accountability, and service excellence.

Responsibilities

• Oversee daily front desk operations and supervise Dental Patient Service Specialists (DPSS).
• Optimize provider schedules, patient flow, and appointment confirmation processes.
• Monitor and achieve KPIs including production, collections, patient experience, and schedule utilization.
• Ensure accurate registration, insurance verification, referrals, and payment processing.
• Verify treatment plans, consents, and lab cases are completed and documented timely.
• Manage scheduling to reduce no-shows and improve patient retention.
• Train, coach, and mentor front office staff while providing performance feedback.
• Resolve escalated patient concerns and ensure service excellence.
• Collaborate across departments to support whole-person care and service integration.
• Ensure compliance with HIPAA, OSHA, and organizational policies.
• Maintain office operations including supplies, cleanliness, and overall clinic presentation.
• Drive continuous improvement initiatives to enhance access, efficiency, and patient satisfaction.

Skills

Front office management

Dental terminology

Patient scheduling

Leadership

Communication

Problem-solving

Education

High school diploma or GED

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

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At MyCHN (My Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.

Why You’ll Love Working Here

Mission-driven, community-focused organization
Supportive, team-based culture
Opportunities for career growth and development
The chance to make a real impact in underserved communities

What You’ll Do & Bring

As a Dental Office Manager, you’ll lead front office operations for dental services, ensuring exceptional patient experience, strong schedules, and efficient clinic performance.

Key Responsibilities:

• Oversee daily front desk operations and supervise Dental Patient Service Specialists (DPSS)
• Optimize provider schedules, patient flow, and appointment confirmation processes
• Monitor and achieve KPIs including production, collections, patient experience, and schedule utilization
• Ensure accurate registration, insurance verification, referrals, and payment processing
• Verify treatment plans, consents, and lab cases are completed and documented timely
• Manage scheduling to reduce no-shows and improve patient retention
• Train, coach, and mentor front office staff while providing performance feedback
• Resolve escalated patient concerns and ensure service excellence
• Collaborate across departments to support whole-person care and service integration
• Ensure compliance with HIPAA, OSHA, and organizational policies
• Maintain office operations including supplies, cleanliness, and overall clinic presentation
• Drive continuous improvement initiatives to enhance access, efficiency, and patient satisfaction

What You Bring:

• High school diploma or GED
• 2+ years of front office experience in a dental setting (management experience preferred)
• Strong knowledge of dental terminology, insurance, and scheduling workflows
• Proven leadership, organizational, and problem‑solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with a patient-first mindset
• Commitment to quality care, accountability, and service excellence

Ready to Make a Difference?

Join a compassionate, fast-paced team where your leadership and impact truly matter.