Medical Office Manager

MyCHN; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

MyCHN, a nonprofit FQHC serving Greater Houston, is hiring a Medical Office Manager to lead front office operations and support high-quality, coordinated care.

You'll oversee front desk staff, optimize schedules, verify insurance, and manage patient access with a focus on compassion and efficiency. This role emphasizes HIPAA compliance, teamwork, and ongoing process improvement to help underserved communities.

Qualifications

• 2+ years of front office experience in a healthcare setting (leadership preferred).
• Strong knowledge of scheduling, insurance verification, and patient access workflows.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily front desk operations and supervise Patient Service Specialists (PSS).
• Optimize provider schedules and patient flow.
• Monitor KPIs such as productivity, patient experience, and schedule utilization.
• Ensure accurate registration, insurance verification, referrals, and payments.
• Manage scheduling templates, reduce no-shows, and support retention.
• Train, onboard, coach staff and provide performance feedback.
• Resolve escalated patient concerns and ensure service excellence.
• Collaborate across departments to support care coordination.
• Maintain HIPAA compliance and clinic policies.
• Maintain office operations including supplies and clinic presentation.
• Drive process improvements to enhance patient access and satisfaction.

Skills

Leadership

Scheduling

Insurance verification

Patient access

Communication

Problem-solving

Education

High school diploma or GED

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

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At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.

Why You’ll Love Working Here

• Mission-driven, community-focused organization
• Supportive, team-based culture
• Opportunities for career growth and development
• The chance to make a real impact in underserved communities

What You’ll Do & Bring

As a Medical Office Manager, you’ll lead front office operations, drive patient experience, and ensure efficient scheduling and workflow to support high-quality, coordinated care.

Key Responsibilities:

• Oversee daily front desk operations and supervise Patient Service Specialists (PSS)
• Optimize provider schedules, patient flow, and appointment confirmation processes
• Monitor KPIs including productivity, collections, patient experience, and schedule utilization
• Ensure accurate registration, insurance verification, referrals, and payment collection
• Manage scheduling templates, minimize no-shows, and maintain strong patient retention
• Support staff training, onboarding, coaching, and performance feedback
• Resolve escalated patient concerns and ensure excellent service delivery
• Collaborate across departments to support care coordination and service integration
• Ensure compliance with HIPAA, OSHA, and organizational policies
• Maintain office operations including supplies, cleanliness, and overall clinic presentation
• Drive continuous improvement initiatives to enhance patient access and satisfaction

What You Bring:

• High school diploma or GED
• 2+ years of front office experience in a dental or healthcare setting (leadership or management preferred)
• Strong knowledge of scheduling, insurance verification, and patient access workflows
• Excellent leadership, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to patient-centered care and service excellence
• Strong organizational skills with attention to detail and accountability

Ready to Make a Difference?

Join a compassionate, fast-paced team where your leadership and impact truly matter.

Apply today and grow your career with MyCHN.