Patient Experience Leader - Medical Office

MyCHN; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

MyCHN, a nonprofit FQHC serving Greater Houston, is hiring a Medical Office Manager to lead front office operations and support high-quality, coordinated care.

You'll oversee front desk staff, optimize schedules, verify insurance, and manage patient access with a focus on compassion and efficiency. This role emphasizes HIPAA compliance, teamwork, and ongoing process improvement to help underserved communities.

Qualifications

• 2+ years of front office experience in a healthcare setting (leadership preferred).
• Strong knowledge of scheduling, insurance verification, and patient access workflows.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily front desk operations and supervise Patient Service Specialists (PSS).
• Optimize provider schedules and patient flow.
• Monitor KPIs such as productivity, patient experience, and schedule utilization.
• Ensure accurate registration, insurance verification, referrals, and payments.
• Manage scheduling templates, reduce no-shows, and support retention.
• Train, onboard, coach staff and provide performance feedback.
• Resolve escalated patient concerns and ensure service excellence.
• Collaborate across departments to support care coordination.
• Maintain HIPAA compliance and clinic policies.
• Maintain office operations including supplies and clinic presentation.
• Drive process improvements to enhance patient access and satisfaction.

Skills

Leadership

Scheduling

Insurance verification

Patient access

Communication

Problem-solving

Education

High school diploma or GED

Job description

MyCHN, a nonprofit FQHC serving Greater Houston, is hiring a Medical Office Manager to lead front office operations and support high-quality, coordinated care.

You'll oversee front desk staff, optimize schedules, verify insurance, and manage patient access with a focus on compassion and efficiency. This role emphasizes HIPAA compliance, teamwork, and ongoing process improvement to help underserved communities.