Dental Front Desk & Patient Care Specialist

MyCHN; Angleton (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

MyCHN in the Greater Houston area is seeking a Dental Patient Services Specialist to be the first point of contact for patients, delivering friendly, professional service while managing front desk operations and ensuring a smooth dental visit from start to finish.

You will register patients, schedule appointments, process payments, and support insurance conversations, with strict HIPAA compliance and proficient use of OpenEMR.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience in medical or dental setting.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Working knowledge of office systems and EHRs.

Responsibilities

• Provide outstanding customer service to patients, families, and community partners.
• Schedule appointments and manage patient flow using OpenEMR.
• Register patients and update demographics with complete documentation.
• Maintain HIPAA confidentiality and compliance.
• Answer calls, triage patient needs, and route communications appropriately.
• Assist patients with insurance, payment plans, and Good Faith Estimates.
• Collect payments and reconcile daily cash drawer.
• Support check-in and check-out processes, including follow-up scheduling.
• Maintain clean, organized waiting areas and patient-facing spaces.
• Address patient concerns professionally and escalate when needed.

Skills

Customer service

Communication

Multitasking

Organization

Attention to detail

Education

High school diploma or GED

Tools

OpenEMR

EHR systems

Phone systems

Job description

MyCHN in the Greater Houston area is seeking a Dental Patient Services Specialist to be the first point of contact for patients, delivering friendly, professional service while managing front desk operations and ensuring a smooth dental visit from start to finish.

You will register patients, schedule appointments, process payments, and support insurance conversations, with strict HIPAA compliance and proficient use of OpenEMR.