Dental office manager and insurance coordinator

Bernardo Dental Care; San Diego (CA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Job summary

A dental practice in California is seeking an office manager/treatment coordinator with at least 3 years of dental experience. Candidates must excel in financial management and patient communication while using dental software. Responsibilities include addressing patient concerns, managing treatment plans, and conducting financial consultations. This role offers a supportive environment focused on delivering excellent patient care.

Qualifications

• Minimum 3 years of experience working in a dental practice.
• Outstanding work ethic.
• Solid understanding of financial management in a dental office.
• Experience using dental software and treatment planning is a must.
• Candidates must have knowledge of dental insurances and claims.
• Knowledge of dental insurances and claims.

Responsibilities

• Address patient concerns and answer any questions.
• Assist the patient in prioritizing treatment plans and payments.
• Manage financial consultations with patients.
• Educate patients on their dental benefits.
• Greet and check patients in and out before and after treatment.
• Understand the practice’s policy on working with dental benefit plans and educate patients on their dental benefits.
• Proficient in dental software.
• Able to service the schedule on a consistent basis.
• Communicate with outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
• After proper training, provide treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Greet and check patients in and out before and after treatment.
• Answer incoming calls including new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Perform general office duties and other duties as required.
• Office hours are Mondays through Thursdays 8 am to 5 pm.

Skills

Financial management in a dental office

Using dental software

Handling dental insurances and claims

Customer service skills

Tools

Dental software

Dental treatment planning

Job description

Benefits

• 401(k)
• Bonus based on performance
• Paid time off

Overview

We're seeking an office manager/treatment coordinator with a minimum 3 years of experience of working in a dental practice, an outstanding work ethic, and a solid understanding of financial management in a dental office. Experience using dental software and dental treatment planning is a must. Please note that only candidates with dental experience will be considered. Candidates must have knowledge of dental insurances and claims.

Responsibilities

• Address patient concerns and answer any questions.
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment.
• Build trust, and understand the patient’s objectives.
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
• Understand the practice’s policy on working with dental benefit plans and educate patients on their dental benefits.
• Proficient in dental software.
• Able to service the schedule on a consistent basis.
• Communicate with outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
• After proper training, provide treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Greet and check patients in and out before and after treatment.
• Answer incoming calls including new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Perform general office duties and other duties as required.
• Office hours are Mondays through Thursdays 8 am to 5 pm.

Qualifications

• Minimum 3 years of experience working in a dental practice.
• Outstanding work ethic.
• Solid understanding of financial management in a dental office.
• Experience using dental software and dental treatment planning is a must.
• Only candidates with dental experience will be considered.
• Knowledge of dental insurances and claims.