Assistant manager

My Harmony Smiles; Trinity (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Paid time off

Training & development

Job summary

My Harmony Smiles is seeking an experienced Dental Treatment Plan Coordinator / Office Manager to join our established practice in Trinity, FL. You will lead the dental team, manage daily schedules, and ensure accurate treatment plans, insurance verification, and smooth financial operations.

The ideal candidate has 3+ years in a dental office, strong leadership, expert knowledge of dental insurance and billing, and excellent communication.

Qualifications

• Minimum of 3 years of experience as Dental Treatment Coordinator and/or Office Manager in a dental practice.
• Demonstrated leadership and team management experience.
• Extensive knowledge of dental insurance, billing, claims processing, and accounts receivable.
• Proven experience presenting and closing dental treatment plans.
• Strong understanding of dental terminology and patient communication.
• Excellent written, verbal, and interpersonal communication skills.
• Highly organized with attention to detail and multitasking ability in a fast-paced environment.
• Proficient in Microsoft Office applications; Dentrix experience preferred.
• Bachelor's degree preferred but not required; bilingual English/Spanish a plus.

Responsibilities

• Lead and supervise all office team members, ensuring performance expectations and production goals.
• Monitor the daily schedule to maximize production by confirming appointments and minimizing cancellations and no-shows.
• Maintain efficient day-to-day office operations to achieve productivity, financial, and patient satisfaction goals.
• Present and explain doctor-recommended treatment plans and discuss financial responsibilities and payment options.
• Address patient questions and concerns with professionalism and empathy.
• Coordinate chart audits and update treatment plans as directed by the treating doctor.
• Follow up with patients regarding outstanding or unscheduled treatment to increase case acceptance.
• Verify insurance eligibility and benefits, collect co-pays, and estimate patient financial responsibility.
• Process dental insurance claims, post insurance and patient payments, and reconcile accounts.
• Monitor and follow up on outstanding claims and accounts receivable.
• Track patient balances and assist with collections while maintaining relationships.
• Educate patients on payment options and financing solutions.
• Perform general administrative and office management duties as needed.

Skills

Leadership

Team management

Dental insurance knowledge

Communication skills

Attention to detail

Multitasking

Microsoft Office

Education

Bachelor's degree preferred

Tools

Dentrix

Microsoft Office

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Paid time off
• Training & development

We are looking for an experienced Dental Treatment Plan Coordinator / Office Manager to join our established practice. The ideal candidate is a motivated leader with exceptional communication skills, strong knowledge of dental insurance and treatment planning, and a proven ability to manage daily office operations while delivering outstanding patient care.

Responsibilities

• Lead and supervise all office team members, ensuring performance expectations and production goals are consistently met.
• Monitor the daily schedule to maximize production by confirming appointments, minimizing cancellations and no-shows, and proactively filling open appointment times.
• Maintain efficient day-to-day office operations to achieve productivity, financial, and patient satisfaction goals.
• Present and explain doctor-recommended treatment plans, ensuring patients fully understand their treatment options, financial responsibilities, and payment arrangements.
• Address patient questions and concerns with professionalism, empathy, and confidence.
• Perform patient chart audits, coordinate clinical hand-offs, and update treatment plans as directed by the treating doctor using the practice management system.
• Follow up with patients regarding outstanding or unscheduled treatment to increase case acceptance and treatment completion.
• Verify insurance eligibility and benefits, collect co-payments, and accurately estimate patient financial responsibility.
• Process dental insurance claims, post insurance and patient payments, and reconcile accounts.
• Monitor and follow up on outstanding insurance claims and accounts receivable to ensure timely reimbursement.
• Track patient balances and assist with collections while maintaining positive patient relationships.
• Educate patients on available payment options and financing solutions.
• Perform general administrative and office management duties as needed to support practice operations.

Qualifications

• Minimum of 3 years of experience as a Dental Treatment Coordinator and/or Office Manager in a dental practice.
• Demonstrated leadership and team management experience.
• Extensive knowledge of dental insurance plans, billing, claims processing, and accounts receivable.
• Proven experience presenting and closing dental treatment plans.
• Strong understanding of basic and advanced dental terminology.
• Excellent written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
• Results-driven with a positive attitude, competitive spirit, and commitment to exceeding performance goals.
• Proficient in Microsoft Office applications.
• Experience with Dentrix is strongly preferred.
• Bachelor's degree is preferred but not required.
• Bilingual (English/Spanish) is a plus.

Requirements

At this time, we are only considering applicants who meet the minimum experience requirements. Employment is contingent upon successful completion of a background check and professional reference verification.