Dental Office Patient Care Lead

Aspen Dental Jobs; Parma (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career development

Collaborative culture

TAG U learning

Training and support

Benefits package

Job summary

Aspen Dental is seeking a Patient Care Consultant (Operations Lead) in Parma, OH. You will guide patients through treatment options, explain insurance and financing, and coordinate care with clinicians to ensure a smooth, patient-first experience.

This full-time role offers hourly pay of $18–$22 plus incentives, a supportive team, ongoing training through TAG The Aspen Group, and a benefits package including health, dental, vision, PTO and a 401(k) match.

Qualifications

• High school diploma or equivalent; college degree preferred
• 2+ years in patient coordination, consultative sales, healthcare, customer service, retail sales, or a related field preferred
• Strong communication and interpersonal skills with the ability to build rapport and trust with patients
• Ability to explain complex information in a simple, patient-friendly manner
• Comfort discussing insurance, financing, and payment options
• Excellent organizational and time-management skills
• Experience with CRM, scheduling, or patient management systems preferred
• Patient-first attitude with empathy, professionalism, and active listening
• Collaborative team player who thrives in a fast-paced environment

Responsibilities

• Meet one-on-one with patients to review treatment plans and recommendations provided by the clinical team
• Explain treatment options, procedures, insurance benefits, and financial solutions in clear, compassionate language
• Build trust and patient confidence by addressing questions, concerns, and barriers to treatment
• Create and present customized payment and financing options tailored to individual patient needs
• Use consultative communication techniques to help patients make confident, informed decisions about their care
• Partner with doctors and team members to deliver a seamless, patient-first experience
• Track patient consultations, treatment acceptance, and follow-up activity using practice management and CRM tools
• Leverage key performance metrics to improve patient outcomes and practice performance
• Support appointment scheduling, treatment coordination, insurance verification, and collections processes
• Assist in reinforcing daily office priorities and supporting the non-clinical team as needed
• Ensure all patient interactions align with company policies, government regulations, and dental board standards

Skills

Communication

Active listening

Empathy

Interpersonal skills

Team player

Education

High school diploma or equivalent

College degree preferred

Tools

CRM

Scheduling systems

Patient management software

Job description

Aspen Dental is seeking a Patient Care Consultant (Operations Lead) in Parma, OH. You will guide patients through treatment options, explain insurance and financing, and coordinate care with clinicians to ensure a smooth, patient-first experience.

This full-time role offers hourly pay of $18–$22 plus incentives, a supportive team, ongoing training through TAG The Aspen Group, and a benefits package including health, dental, vision, PTO and a 401(k) match.