Dental Office Assistant - Growth, Training & Front Desk Pro

Heartland Dental; Aurora (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

6 paid holidays

PTO

Daily pay

Job summary

Dental Arts of Aurora, part of Heartland Dental, is seeking a Dental Office Assistant to support the front office and patient services. You’ll greet patients, answer phones, manage scheduling with Dentrix, and handle insurance claims with a focus on accuracy and patient care.

The role emphasizes teamwork, ongoing training, and welcoming a community-focused environment, with competitive benefits and growth opportunities within Heartland Dental’s supported offices.

Qualifications

• Experience in fast-paced, patient-focused environments.
• Strong written and verbal communication skills.
• Commitment to protecting patient information (PHI) and HIPAA training.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office tasks: phone calls, mail, emails, and communications with patients/insurers.
• Use Dentrix for scheduling and records; confirm appointments for multiple providers.
• Process insurance claims and verify benefits; follow up on outstanding items.
• Post payments and manage accounts receivable; discuss treatment plan fees with patients.
• Collaborate with clinicians to implement Heartland Dental systems in the office.

Skills

Customer service

Communication skills

Organizational skills

HIPAA compliance

Tools

Dentrix

Job description

Dental Arts of Aurora, part of Heartland Dental, is seeking a Dental Office Assistant to support the front office and patient services. You’ll greet patients, answer phones, manage scheduling with Dentrix, and handle insurance claims with a focus on accuracy and patient care.

The role emphasizes teamwork, ongoing training, and welcoming a community-focused environment, with competitive benefits and growth opportunities within Heartland Dental’s supported offices.