Dental Front Office & Business Assistant — Growth & Training

Heartland; Bloomington (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Paid time off

Job summary

Heartland Dental is seeking a proactive Business Assistant in Bloomington, IL to support front office operations and patient services. You’ll manage phones, scheduling, insurance claims, and communications with patients and insurers, while using Dentrix to handle records and scheduling tasks.

The role emphasizes teamwork, patient-first service, and a routine of ongoing training and development within a stable, well-established dental organization.

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: phones, mail, email; communicate with patients and insurers.
• Schedule and confirm appointments for multiple providers; use Dentrix for scheduling and records.
• File insurance claims, follow up on claims, verify benefits and coverage.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems to optimize office potential.

Tools

Dentrix

Job description

Heartland Dental is seeking a proactive Business Assistant in Bloomington, IL to support front office operations and patient services. You’ll manage phones, scheduling, insurance claims, and communications with patients and insurers, while using Dentrix to handle records and scheduling tasks.

The role emphasizes teamwork, patient-first service, and a routine of ongoing training and development within a stable, well-established dental organization.