Dental Front Office & Business Assistant

Heartland Dental LLC; Knoxville (TN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

Daily Pay

Job summary

American Family Dentistry, supported by Heartland Dental, is hiring a Business Assistant to join our team. You’ll greet patients, manage front office duties, and coordinate scheduling using Dentrix to support multiple providers.

The role emphasizes accurate insurance processing and patient payments while collaborating to implement Heartland Dental systems. Join a team that values patient-first service, continuous learning, and a stable career path with comprehensive benefits and on-demand pay

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email, and scheduling.
• Use Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims.
• Post payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

American Family Dentistry, supported by Heartland Dental, is hiring a Business Assistant to join our team. You’ll greet patients, manage front office duties, and coordinate scheduling using Dentrix to support multiple providers.

The role emphasizes accurate insurance processing and patient payments while collaborating to implement Heartland Dental systems. Join a team that values patient-first service, continuous learning, and a stable career path with comprehensive benefits and on-demand pay