Dental Front Desk & Patient Experience Specialist

Premier Dentist Partners; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Short- and Long-Term Disability

Paid Time Off and Paid Holidays

FSA, HSA, and Dependent Care Accounts

Employee Assistance Program

Commuter Benefits

Exclusive Employee Perks, Discounts, &

Pet insurance

Job summary

Premier Dentist Partners in Chicago, IL is seeking a friendly Business Assistant to support front office and administrative operations, ensure a smooth patient experience, and help manage scheduling and billing.

You will work with the dental team to verify insurance, prepare cost estimates, process payments, and maintain accurate patient records. Strong organizational and communication skills are essential in a fast-paced, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Business or administrative experience in a dental office preferred.
• Strong organizational and communication skills.
• Excellent customer service skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Comfortable learning and utilizing dental practice management systems and office software.

Responsibilities

• Greet patients and create a welcoming, positive experience.
• Manage incoming calls and schedule patient appointments.
• Manage the daily schedule and support efficient patient flow.
• Verify insurance benefits and explain coverage to patients.
• Process payments, copays, and outstanding balances.
• Provide patients with accurate treatment cost estimates and financial information.
• Assist with billing, coding, and insurance claim submissions.
• Communicate treatment plans and financial information clearly and professionally.
• Address and resolve patient questions and concerns professionally, escalating to the Office Manager when appropriate.
• Order and restock office supplies as needed.
• Maintain accurate patient records and documentation.
• Work closely with the dental team to ensure smooth and efficient patient care.
• Support additional administrative and operational needs of the practice as needed.

Skills

Organizational skills

Customer service

Communication skills

Teamwork

Adaptability

Education

High school diploma or equivalent

Dental office administration experience preferred

Tools

Practice management software

Job description

Premier Dentist Partners in Chicago, IL is seeking a friendly Business Assistant to support front office and administrative operations, ensure a smooth patient experience, and help manage scheduling and billing.

You will work with the dental team to verify insurance, prepare cost estimates, process payments, and maintain accurate patient records. Strong organizational and communication skills are essential in a fast-paced, team-oriented environment.