Patient Experience & Dental Office Admin Coordinator

Premier Dentist Partners; Okemos (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off and Paid Holidays

Discounts and Employee Perks

Pet Insurance

Commuter Benefits

Employee Assistance Program

Job summary

Premier Dentist Partners in Okemos, MI is seeking a motivated Business Assistant to support front office operations and business workflows, ensuring smooth patient experiences and accurate records. You will greet patients, manage calls and appointments, verify insurance, handle payments, assist with billing and claims, and collaborate with the dental team to keep the practice running efficiently.

Join a collaborative team that values growth, proactive service, and a positive patient journey

Qualifications

• High school diploma or equivalent.
• Business or administrative experience in a dental office preferred.
• Strong organizational and communication skills.
• Excellent customer service skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Comfortable learning and utilizing dental practice management systems and office software.

Responsibilities

• Greet patients and create a welcoming, positive experience.
• Manage incoming calls and schedule patient appointments.
• Manage the daily schedule and support efficient patient flow.
• Verify insurance benefits and explain coverage to patients.
• Process payments, copays, and outstanding balances.
• Provide patients with accurate treatment cost estimates and financial information.
• Assist with billing, coding, and insurance claim submissions.
• Communicate treatment plans and financial information clearly and professionally.
• Address and resolve patient questions and concerns professionally, escalating to the Office Manager when appropriate.
• Order and restock office supplies as needed.
• Maintain accurate patient records and documentation.
• Work closely with the dental team to ensure smooth and efficient patient care.
• Support additional administrative and operational needs of the practice as needed.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Fast-paced environment

Education

High school diploma or equivalent

Tools

Dental practice management software

Job description

Premier Dentist Partners in Okemos, MI is seeking a motivated Business Assistant to support front office operations and business workflows, ensuring smooth patient experiences and accurate records. You will greet patients, manage calls and appointments, verify insurance, handle payments, assist with billing and claims, and collaborate with the dental team to keep the practice running efficiently.

Join a collaborative team that values growth, proactive service, and a positive patient journey