Dental Office & Admin Assistant – Front Desk & Billing

Heartland Dental; Miami (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid holidays

PTO

Daily Pay

Job summary

Heartland Dental-supported office Complete Dental Care at West Bird in Miami, FL is seeking a Business Assistant to join our team. You’ll greet patients, manage front desk tasks, and help coordinate office operations to deliver quality patient care.

Proficiency with Dentrix or similar dental software, strong communication, and organizational skills are essential. This role supports multiple providers and requires flexibility for occasional weekend coverage.

Qualifications

• Experience in fast-paced, customer-focused environments.
• Strong communication and organizational abilities.
• Basic HIPAA awareness and data handling.

Responsibilities

• Greet and welcome patients at entrance to create a positive first impression.
• Manage front office duties: answer phones, check mail/email, and communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication skills

Organizational skills

Tools

Dentrix

Job description

Heartland Dental-supported office Complete Dental Care at West Bird in Miami, FL is seeking a Business Assistant to join our team. You’ll greet patients, manage front desk tasks, and help coordinate office operations to deliver quality patient care.

Proficiency with Dentrix or similar dental software, strong communication, and organizational skills are essential. This role supports multiple providers and requires flexibility for occasional weekend coverage.