Dental Front Office Specialist — Patient Care & Scheduling

Heartland Dental LLC; Sterling Heights (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

Job summary

Heartland Dental LLC is seeking a Dental Office Assistant for the Sterling Heights area to support the front desk and patient flow. You’ll greet patients, manage phones and emails, and use Dentrix to schedule and maintain records.

By joining a collaborative team, you’ll help process insurance claims, verify benefits, post payments, and assist with patient financing while delivering high-quality care and service.

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• PHI awareness and HIPAA training.
• 1+ years in dental or medical settings.
• 1+ years in insurance billing/accounts receivable.
• Dentrix or dental software experience.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: phones, mail, emails, and coordination with patients/insurers.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on claims, verification of benefits, and coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Job description

Heartland Dental LLC is seeking a Dental Office Assistant for the Sterling Heights area to support the front desk and patient flow. You’ll greet patients, manage phones and emails, and use Dentrix to schedule and maintain records.

By joining a collaborative team, you’ll help process insurance claims, verify benefits, post payments, and assist with patient financing while delivering high-quality care and service.