Dental Front Desk Pro - Patient-Focused Office Admin

Heartland Dental; Livonia (MI); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

Daily Pay

Job summary

Livonia Dental Care, part of Heartland Dental, seeks a Dental Office Assistant to join a collaborative team. You’ll greet patients, manage front desk duties, and utilize Dentrix for scheduling and records.

Ideal candidates have 1+ years in dental/medical settings, strong communication skills, and a commitment to HIPAA compliance. The role offers a supportive environment with learning opportunities and growth potential.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Regular HIPAA training required; protect PHI and maintain data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Communication

Organizational skills

HIPAA training

Tools

Dentrix

Job description

Livonia Dental Care, part of Heartland Dental, seeks a Dental Office Assistant to join a collaborative team. You’ll greet patients, manage front desk duties, and utilize Dentrix for scheduling and records.

Ideal candidates have 1+ years in dental/medical settings, strong communication skills, and a commitment to HIPAA compliance. The role offers a supportive environment with learning opportunities and growth potential.