Dental Front Office Specialist — Patient Care & Admin

The Wright Center For Graduate Medical Education; Wilkes-Barre (Luzerne County); On-site; USD 34,000 - 48,000; Full time

Job summary

The Wright Center For Community Health in Wilkes-Barre, PA seeks a Dental Administrative Assistant to be the first point of contact for patients and visitors, delivering excellent customer service in a busy health center environment.

The role includes scheduling appointments, registering patients, processing insurance information, collecting copays, and maintaining EMR records while ensuring HIPAA compliance and professional, compassionate patient care.

Qualifications

• High school diploma or GED required.
• Minimum 1–2 years of front-office experience in a medical setting preferred.
• Bilingual abilities are highly desired.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and collect demographic information for UDS reporting.
• Verify insurance information and manage copays and payments.
• Handle intake and checkout of patients and maintain EMR records.
• Provide HIPAA-compliant customer service in a fast-paced environment.
• Cross-cover front-office duties as needed across locations.

Skills

Customer service

Attention to detail

Communication

Adaptability

Teamwork

Confidentiality

Education

High School Diploma/GED

Tools

EMR software

Microsoft Office

Job description

The Wright Center For Community Health in Wilkes-Barre, PA seeks a Dental Administrative Assistant to be the first point of contact for patients and visitors, delivering excellent customer service in a busy health center environment.

The role includes scheduling appointments, registering patients, processing insurance information, collecting copays, and maintaining EMR records while ensuring HIPAA compliance and professional, compassionate patient care.