Dental Front Office Specialist | Bilingual & Patient-Focused

The Wright Center; Wilkes-Barre (Luzerne County); On-site; USD 22,000 - 30,000; Full time

Job summary

The Wright Center seeks a Dental Administrative Assistant to be the first point of contact for patients and visitors. The role entails front-office duties that support a fast-paced health center, delivering high-quality customer service and accurate data capture.

Responsibilities include scheduling, registration, insurance verification, copay collection, EMR management, and intake/outbound communications. Flexibility for extended hours and cross-location support is required to ensure seamless

Qualifications

• High school diploma or GED required.
• 1–2 years front-office experience in a high-volume medical practice desirable.
• Strong communication and customer service skills.
• Proficient computer skills and familiarity with EMR workflows.
• Must be reliable, punctual and able to maintain confidentiality.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information for annual UDS.
• Verify insurance information and collect copays at time of visit.
• Manage patient information in the EMR and perform scans of records.
• Answer and route phone calls, and switch phones for night/weekend service.
• Maintain HIPAA compliance and protect patient privacy.
• Cross-cover other locations and service lines as needed.
• Perform other duties as assigned.

Skills

EOS model

Front-office experience

Adaptability

Attention to detail

Confidentiality

Bilingual

Computer skills

EMR workflows

Reliability

Customer service

Teamwork

Communication

Flexible schedule

Fast-paced environment

Education

High School Diploma/GED

Tools

EMR software

Job description

The Wright Center seeks a Dental Administrative Assistant to be the first point of contact for patients and visitors. The role entails front-office duties that support a fast-paced health center, delivering high-quality customer service and accurate data capture.

Responsibilities include scheduling, registration, insurance verification, copay collection, EMR management, and intake/outbound communications. Flexibility for extended hours and cross-location support is required to ensure seamless