Dental Front Office & Patient Experience Coordinator

Partnerships for Dentists; State College (Centre County); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

401(k) Matching

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Perks & Discounts

Descripción de la vacante

Partnerships for Dentists in State College, PA, is hiring a Patient Care Coordinator to be the first point of contact for patients. You will handle scheduling, billing coordination, and follow-up to ensure a positive care experience.

Your role includes greeting patients, managing phone lines, explaining treatment plans and payment options, and supporting front-office operations with HIPAA and OSHA compliance. Dental office experience is preferred.

Formación

• Outstanding communication and customer service skills.
• Knowledge of dental terminology and insurance processes (ADA codes a plus).
• Strong multitasking and organizational abilities.
• Comfortable using scripts and addressing patient objections.
• Team player with a positive attitude and flexible mindset.
• Dental office experience strongly preferred.

Responsabilidades

• Greet patients and ensure a welcoming front-office experience.
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals.
• Present treatment plans, review fees, discuss payment options, and collect co-pays.
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up.
• Maintain accurate patient records and support all aspects of front-office operations.
• Coordinate referrals and follow through on patient care with specialists.
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations.
• Participate in daily huddles and communicate clearly with the clinical team.
• Ensure HIPAA and OSHA compliance at all times.
• Promote the practice by asking for reviews and referrals.
• Support cleanliness and organization in both front office and shared areas.

Conocimientos

Communication

Customer service

Multitasking

Organization

Dental terminology

Herramientas

ADA codes

Descripción del empleo

Partnerships for Dentists in State College, PA, is hiring a Patient Care Coordinator to be the first point of contact for patients. You will handle scheduling, billing coordination, and follow-up to ensure a positive care experience.

Your role includes greeting patients, managing phone lines, explaining treatment plans and payment options, and supporting front-office operations with HIPAA and OSHA compliance. Dental office experience is preferred.