Bilingual Medical Front Desk & Patient Services Specialist

The Wright Center; Scranton (Lackawanna County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Wright Center is seeking a Clinical Administrative Assistant to act as the first point of contact for patients and visitors. This role supports front-office functions in a fast-paced health center, ensuring accurate data capture and smooth patient flow.

Responsibilities include scheduling appointments, registering patients, verifying insurance, and managing EMR records while delivering compassionate customer service and maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required.
• 1-2 years front-office experience in a high-volume medical practice preferred.
• Bilingual skills highly desirable.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information for annual UDS report.
• Verify insurance information and collect copays at time of visit.
• Manage patient information in the EMR system.
• Explain available programs and resources to patients (sliding fee, GFE, outreach).

Skills

Customer service

Front desk

Multitasking

Communication

Confidentiality

Education

High School Diploma or GED

Tools

EMR systems

Job description

The Wright Center is seeking a Clinical Administrative Assistant to act as the first point of contact for patients and visitors. This role supports front-office functions in a fast-paced health center, ensuring accurate data capture and smooth patient flow.

Responsibilities include scheduling appointments, registering patients, verifying insurance, and managing EMR records while delivering compassionate customer service and maintaining HIPAA compliance.