Clinical Front Desk & Patient Experience Specialist

The Wright Center for Graduate Medical Education; Scranton (Lackawanna County); On-site; USD 36,000 - 52,000; Full time

Job summary

The Wright Center for Graduate Medical Education seeks a Clinical Administrative Assistant to be the first point of contact for patients and visitors. The role delivers high standards of customer service and handles front-office duties in a fast-paced health center environment.

Responsibilities include scheduling, patient intake, EMR management, insurance verification, copay collection, and rotating coverage across locations while maintaining HIPAA compliance and professionalism.

Qualifications

• Minimum Qualifications of a High School Diploma/GED.
• Previous front-office experience (1-2 years) in a high-volume medical practice desirable.
• Bilingual highly desired.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Must be reliable, punctual and professional.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information for annual UDS report.
• Manage patient information in the EMR system.
• Verify insurance information and process copays.
• Answer and direct phone calls and handle after-hours calls.
• Scan records into the EMR and create EMR triages.
• Cross-cover other locations as needed.
• Perform other duties as assigned.

Skills

Front-office experience

Customer service

HIPAA compliance

EMR experience

Bilingual

Education

High School Diploma/GED

Tools

EMR software

Job description

The Wright Center for Graduate Medical Education seeks a Clinical Administrative Assistant to be the first point of contact for patients and visitors. The role delivers high standards of customer service and handles front-office duties in a fast-paced health center environment.

Responsibilities include scheduling, patient intake, EMR management, insurance verification, copay collection, and rotating coverage across locations while maintaining HIPAA compliance and professionalism.