Dental Front Office Pro: Scheduling, Billing & Patient Care

Heartland Dental; Bloomington (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

Daily Pay

Job summary

Heartland Dental is seeking a Travel Business Assistant to join Hershey Plaza Dental Center's front office. You’ll greet patients, manage phones and emails, and coordinate scheduling using Dentrix across multiple providers.

Ideal candidates have dental office experience, strong communication and organizational skills, and a commitment to patient care. This role supports the administrative and billing tasks while promoting a positive patient experience within a collaborative team.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI with HIPAA training and protection of PHI and data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental is seeking a Travel Business Assistant to join Hershey Plaza Dental Center's front office. You’ll greet patients, manage phones and emails, and coordinate scheduling using Dentrix across multiple providers.

Ideal candidates have dental office experience, strong communication and organizational skills, and a commitment to patient care. This role supports the administrative and billing tasks while promoting a positive patient experience within a collaborative team.