Dental Front Office Pro: Patient Care & Scheduling

Heartland Dental; Vestavia Hills (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

6 paid holidays

Paid time off (PTO)

Daily Pay access

Job summary

South Mountain Dental Care is seeking a Business Assistant to join our team as a Dental Front Office Assistant. This role includes greeting patients, handling phones and correspondence, and using Dentrix for scheduling and records.

The position supports multiple providers and requires proactive communication with patients and insurance carriers. You will also manage insurance claims, verify benefits, post payments, and discuss treatment options with patients, while collaborating to implement

Qualifications

• 1+ years of experience in a dental front desk role.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.
• Team player and motivated.
• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI and HIPAA training requirements.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Communication skills

Team player

Customer service

Fast-paced environment

Organizational skills

Tools

Dentrix

Job description

South Mountain Dental Care is seeking a Business Assistant to join our team as a Dental Front Office Assistant. This role includes greeting patients, handling phones and correspondence, and using Dentrix for scheduling and records.

The position supports multiple providers and requires proactive communication with patients and insurance carriers. You will also manage insurance claims, verify benefits, post payments, and discuss treatment options with patients, while collaborating to implement