Dental Front Office & Patient Services Expert

Suncoast Community Health Centers, Inc.; Florida; Presencial; USD 22 000 - 28 000; Tempo integral

Resumo da oferta

Suncoast Community Health Centers, Inc. is seeking a Front Office Representative for our dental team in Florida. You will warmly welcome patients, register them, manage appointments, verify insurance, collect co-pays, and keep records in HIPAA-compliant fashion.

You will coordinate with the dental team to ensure smooth patient flow, handle payments, scan documents, and provide outstanding customer service in a fast-paced environment. A high school diploma is required.

Qualificações

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite and dental software.

Responsabilidades

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for dental providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.

Conhecimentos

Front desk experience

Patient scheduling

HIPAA compliance

Customer service

Verbal communication

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Office Suite

Dental software / EMR

Descrição da oferta de emprego

Suncoast Community Health Centers, Inc. is seeking a Front Office Representative for our dental team in Florida. You will warmly welcome patients, register them, manage appointments, verify insurance, collect co-pays, and keep records in HIPAA-compliant fashion.

You will coordinate with the dental team to ensure smooth patient flow, handle payments, scan documents, and provide outstanding customer service in a fast-paced environment. A high school diploma is required.