Dental Front Office & Patient Services Coordinator

JWCH Institute, Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 49,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Monthly health premium allowance

401(k) plan

Paid time off and holidays

Job summary

JWCH Institute, Inc. in Los Angeles, CA is seeking a Front Office-Dental Services Patient Representative/Dental Assistant to welcome patients and manage front desk operations, while supporting the Dental Manager and care team.

The role blends administrative and financial duties in a busy clinic setting. Responsibilities include verifying patient eligibility, scheduling appointments, handling payments and co-pays, maintaining records in the practice management system, coordinating with dental

Qualifications

• Experience with NextGen and/or Dentrix required.
• High School diploma or GED certificate required.
• One year of experience performing financial support duties.
• Knowledge of Ryan White Funding for Oral Health Services.
• Current California Driver's License and ability to drive to and from clinic sites.
• Prior Dental Billing experience.
• Communicates effectively both orally and in writing.
• Ability to work with diverse populations.
• Ability to multitask and meet deadlines.

Responsibilities

• Greet and verify reason for visit to determine patient priority.
• Verify and record eligibility/registration in the EPM.
• Monitor patient wait times and communicate status.
• Schedule appointments and provide referral documentation as needed.
• Manage phone calls and resolve issues promptly.
• Ensure reminder calls to preserve retention.
• Collaborate with care team to ensure seamless patient hand-offs.
• Maintain accurate records and office practices.
• Perform financial screenings for sliding fee and program enrollment.
• Prepare registration forms and consent documents in advance of visits.
• Collect co-pays and reconcile daily receipts.

Skills

NextGen/Dentrix experience

Effective communication

Spanish language proficiency

California Driver's License

Education

High School diploma

Tools

NextGen

Dentrix

Job description

JWCH Institute, Inc. in Los Angeles, CA is seeking a Front Office-Dental Services Patient Representative/Dental Assistant to welcome patients and manage front desk operations, while supporting the Dental Manager and care team.

The role blends administrative and financial duties in a busy clinic setting. Responsibilities include verifying patient eligibility, scheduling appointments, handling payments and co-pays, maintaining records in the practice management system, coordinating with dental