Dental Front Office & Patient Experience Coordinator

Socket.dev; Worcester (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance starting on first day

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer

Job summary

Elite Oral Surgery Associates in Worcester, MA is seeking a Patient Coordinator to be the first impression and a key part of creating a calm, welcoming experience for patients from the moment they walk in.

You will greet patients, manage the schedule, explain treatment plans and insurance coverage, collect payments, and ensure smooth handoffs between the front office and clinical team in a fast-paced, HIPAA-compliant environment.

Qualifications

• Previous experience in a dental office setting is required.
• Hands-on experience verifying insurance and understanding coverage, benefits, and patient responsibility.
• Proven ability to manage a busy schedule and multitask in a fast-paced environment.
• Strong communication skills with the ability to discuss treatment and finances confidently.
• High attention to detail and accuracy in handling patient information and payments.
• Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all patients.

Responsibilities

• Greet patients and set a welcoming tone for their visit.
• Manage the schedule to minimize wait times and proactively resolve issues.
• Serve as the connection between patients and the clinical team, ensuring smooth handoffs.
• Support patients from check-in to check-out, including scheduling and payments.
• Present treatment plans, explain insurance coverage, and discuss financial options.
• Confirm appointments, verify insurance, and follow up on missed or late arrivals.
• Maintain accurate patient records and ensure HIPAA compliance.
• Contribute to a clean, organized front office environment.
• Assist with onboarding, training, and day-to-day office operations.

Skills

Dental office experience

Insurance verification

Scheduling management

Communication skills

Attention to detail

Customer service

Practice management software

Tools

Practice management software

Job description

Elite Oral Surgery Associates in Worcester, MA is seeking a Patient Coordinator to be the first impression and a key part of creating a calm, welcoming experience for patients from the moment they walk in.

You will greet patients, manage the schedule, explain treatment plans and insurance coverage, collect payments, and ensure smooth handoffs between the front office and clinical team in a fast-paced, HIPAA-compliant environment.