Dental Front Office & Patient Experience Coordinator

Legacy Oral & Facial Surgery; Statesville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid Time Off and holiday pay

Competitive pay

Job summary

Legacy Oral & Facial Surgery is a patient-focused practice seeking a professional Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.

You will coordinate doctor and hygiene schedules, verify insurance benefits, document payments, and support the team with administrative tasks to maintain an efficient,

Qualifications

• Professional, courteous, self-motivated with excellent communication skills.
• Organized, detail-oriented, trustworthy and flexible.
• Able to work in a fast-paced environment, handling 30+ patients per day.

Responsibilities

• Serve as the first point of contact, answering phone calls and addressing patient requests, concerns, and needs in a professional, friendly manner.
• Triage patient inquiries and elevate issues to the Practice Manager when necessary.
• Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities.
• Accurately determine and document co-pays, deductibles, and out-of-pocket expenses for patients’ upcoming appointments.
• Process and record payments made in person, by mail, or over the phone.
• Present payment options to patients and arrange payment plans according to practice protocols.
• Monitor and optimize the daily schedule for efficiency and productivity, coordinating both Doctor and hygiene schedules to meet utilization goals.
• Verify that all necessary radiographs, lab cases, paperwork, and patient information are complete and up-to-date before appointments.
• Ensure any required medical clearances are obtained prior to patient appointments.
• Send requested records to patients and update patient files.
• Check in lab cases and update records with relevant information.
• Support the Team Lead with additional administrative tasks as required.
• Perform other duties as assigned.

Skills

Communication skills

Team player

Organized

Detail oriented

Punctual

Education

High School Diploma

Tools

Microsoft Office

Office365

MS Teams

Job description

Legacy Oral & Facial Surgery is a patient-focused practice seeking a professional Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.

You will coordinate doctor and hygiene schedules, verify insurance benefits, document payments, and support the team with administrative tasks to maintain an efficient,