Bilingual Patient Experience Coordinator

Elite Oral Surgery Associates; Worcester (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer

Job summary

Elite Oral Surgery Associates is seeking a Patient Coordinator to greet patients and maintain a welcoming environment at the front desk in Worcester, MA. You will manage the schedule, verify insurance, and explain financial options with confidence and accuracy.

In this role, you will collect payments, present treatment plans, ensure HIPAA compliance, and maintain patient records. Dental office experience and strong communication are required.

Qualifications

• Fluency in Spanish is required.
• Experience verifying insurance and understanding coverage and patient responsibility.
• Proven ability to manage a busy schedule in a fast-paced environment.
• Excellent communication skills with patients about treatment and finances.

Responsibilities

• Greet patients and set a welcoming tone.
• Manage daily schedule and minimize wait times.
• Verify insurance and explain coverage and financial options to patients.
• Collect payments and assist with treatment plans presentation.
• Maintain HIPAA-compliant patient records and ensure confidentiality.
• Support onboarding and day-to-day office operations.

Skills

Spanish fluency

Insurance verification

Schedule management

Customer service

Dental office experience

Tools

Practice management software

Office tools

Job description

Elite Oral Surgery Associates is seeking a Patient Coordinator to greet patients and maintain a welcoming environment at the front desk in Worcester, MA. You will manage the schedule, verify insurance, and explain financial options with confidence and accuracy.

In this role, you will collect payments, present treatment plans, ensure HIPAA compliance, and maintain patient records. Dental office experience and strong communication are required.