Patient Coordinator

Socket.dev; Worcester (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance starting on first day

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer

Job summary

Elite Oral Surgery Associates in Worcester, MA is seeking a Patient Coordinator to be the first impression and a key part of creating a calm, welcoming experience for patients from the moment they walk in.

You will greet patients, manage the schedule, explain treatment plans and insurance coverage, collect payments, and ensure smooth handoffs between the front office and clinical team in a fast-paced, HIPAA-compliant environment.

Qualifications

• Previous experience in a dental office setting is required.
• Hands-on experience verifying insurance and understanding coverage, benefits, and patient responsibility.
• Proven ability to manage a busy schedule and multitask in a fast-paced environment.
• Strong communication skills with the ability to discuss treatment and finances confidently.
• High attention to detail and accuracy in handling patient information and payments.
• Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all patients.

Responsibilities

• Greet patients and set a welcoming tone for their visit.
• Manage the schedule to minimize wait times and proactively resolve issues.
• Serve as the connection between patients and the clinical team, ensuring smooth handoffs.
• Support patients from check-in to check-out, including scheduling and payments.
• Present treatment plans, explain insurance coverage, and discuss financial options.
• Confirm appointments, verify insurance, and follow up on missed or late arrivals.
• Maintain accurate patient records and ensure HIPAA compliance.
• Contribute to a clean, organized front office environment.
• Assist with onboarding, training, and day-to-day office operations.

Skills

Dental office experience

Insurance verification

Scheduling management

Communication skills

Attention to detail

Customer service

Practice management software

Tools

Practice management software

Job description

Job Details: Job Location: WIN (WO5)-Winthrop Street Dentistry - Worcester, MA, Position Type: Full Time, Salary Range: $20.00 - $25.00Hourly, Job Category: Health Care, At Elite Oral Surgery Associates, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.

Schedule

Monday - Friday 7:30 am - 5 pm

What You’ll Do

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit
• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication
• Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy
• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals
• Maintain accurate patient records and ensure all processes align with HIPAA standards
• Contribute to a clean, organized, and professional front office environment
• Support the team with onboarding, training, and day-to-day office operations
• Perform other duties and responsibilities as assigned by management
• This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.

Full-time Benefits

We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:

• Health insurance starting on your first day of employment
• Vision insurance
• Paid vacation time
• Paid holidays
• Paid sick time
• Dental and orthodontic benefits
• 401(k) retirement plan with employer contribution
• Consistent, set schedule (no weekends!)

Qualifications

• Previous experience in a dental office setting is required
• Hands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility
• Proven ability to manage a busy schedule and multitask in a fast-paced environment
• Strong communication skills with the ability to confidently speak with patients about treatment and finances
• High attention to detail and accuracy in handling patient information and payments
• Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patients
• Comfort using practice management software and standard office tools