Dental Front Desk & Patient Care Coordinator

Bedi Dental Group; Massachusetts; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short and long-term disability

401(k) with company match

PTO and Holidays

Job summary

Bedi Dental Group is seeking a highly organized Patient Care Coordinator to join our Worcester practice. The role focuses on front-desk concierge service, patient communication, and scheduling in a fast-paced setting.

Responsibilities include greeting patients, answering calls, booking appointments, verifying insurance, collecting co-pays, and supporting treatment planning while maintaining a friendly, professional demeanor throughout the day.

Qualifications

• Previous experience working in a dental office setting is preferred for eligibility.
• High school diploma or equivalent; some college preferred.
• Working knowledge of computers for word processing, and records management [list computer software experience required including any specific dental software].
• Eaglesoft and/or Dentrix knowledge is a plus!

Responsibilities

• Acting as the front-of-house concierge for the patients; greeting and attending to patient concerns while leading with empathy.
• Excellent phone skills, ability to handle multiple calls at once while managing front desk duties.
• Booking and managing a live -document schedule to maximize daily appointments and office productivity.
• Verifying patient insurance options and converge.
• Consulting with patients on treatment plans and collecting co-payments.
• Reliability and accountability for personal schedule and time management.
• Maintaining a friendly and processional demeanour while at the front desk.
• Maintaining a positive attitude with patients and staff.
• Ability to work independently.

Skills

Excellent communication skills

Multitasking

Front desk

Empathy

Time management

Education

High school diploma or equivalent; some college preferred

Tools

Eaglesoft

Dentrix

Job description

Bedi Dental Group is seeking a highly organized Patient Care Coordinator to join our Worcester practice. The role focuses on front-desk concierge service, patient communication, and scheduling in a fast-paced setting.

Responsibilities include greeting patients, answering calls, booking appointments, verifying insurance, collecting co-pays, and supporting treatment planning while maintaining a friendly, professional demeanor throughout the day.