Dental Front Desk & Patient Care Concierge

Bedi Dental Group; Massachusetts; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance.

Short and Long-term disability.

401(k) with company match.

PTO and Holidays.

Job summary

Bedi Dental Group is seeking a highly organized Patient Care Coordinator to join our Worcester practice. You will be the front desk concierge, greet patients, manage calls, schedule appointments, verify insurance, and assist with treatment plan discussions and co-pay collection.

Ideal candidates have dental office experience, strong communication, and a professional demeanor in a fast-paced environment. We offer a comprehensive benefits package and a supportive team culture.

Qualifications

• Previous experience working in a dental office setting is preferred for eligibility.
• High school diploma or equivalent; some college preferred.
• Working knowledge of computers for word processing and records management; familiarity with dental software such as Eaglesoft/Dentrix.

Responsibilities

• Acting as the front-of-house concierge for the patients; greeting and attending to patient concerns while leading with empathy.
• Excellent phone skills, ability to handle multiple calls at once while managing front desk duties.
• Booking and managing a live-document schedule to maximize daily appointments and office productivity.
• Verifying patient insurance options and converge.
• Consulting with patients on treatment plans and collecting co-payments.
• Reliability and accountability for personal schedule and time management.
• Maintaining a friendly and professional demeanor while at the front desk.
• Maintaining a positive attitude with patients and staff.
• Ability to work independently.

Skills

Front desk professionalism

Communication skills

Empathy

Education

High school diploma or equivalent

Some college

Tools

Eaglesoft

Dentrix

Job description

Bedi Dental Group is seeking a highly organized Patient Care Coordinator to join our Worcester practice. You will be the front desk concierge, greet patients, manage calls, schedule appointments, verify insurance, and assist with treatment plan discussions and co-pay collection.

Ideal candidates have dental office experience, strong communication, and a professional demeanor in a fast-paced environment. We offer a comprehensive benefits package and a supportive team culture.