Dental Front Office & Patient Experience Coordinator

Specialty Dental Brands; Tucson (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid time off

Job summary

Arizona Oral & Maxillofacial Surgeons in Tucson, AZ seeks a friendly Patient Coordinator to guide patients from the first call through follow-up care. You will be the welcoming front line, schedule appointments, verify information, and coordinate with doctors and front/back-office staff to ensure a smooth patient experience.

This role emphasizes compassion, organization, and clear communication in a busy surgical practice.

Qualifications

• Experience in a dental/healthcare front desk is preferred.
• Experience with patient scheduling, registration, and front office responsibilities.
• Familiarity with dental/medical insurance and billing processes.
• Knowledge of dental practice management software preferred.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Understanding of HIPAA and patient confidentiality.

Responsibilities

• Welcome patients and provide a friendly, professional first impression.
• Answer incoming calls, respond to patient questions, and assist with appointment scheduling.
• Coordinate consultations, surgical appointments, and follow-up visits.
• Collect and update patient information, medical histories, referral paperwork, and insurance details.
• Communicate with referring dental offices and healthcare providers regarding patient appointments and records.
• Help patients understand appointment requirements, treatment processes, and what to expect during their first visit.
• Assist with insurance verification, billing questions, treatment estimates, and financial arrangements.
• Collect payments and maintain accurate patient account information.
• Complete patient check-in and check-out processes.
• Maintain accurate records within the practice management system while protecting patient confidentiality.
• Communicate effectively with doctors, clinical staff, and other front office team members.
• Help maintain an organized and efficient schedule and provide support wherever needed.

Skills

Communication

Customer service

Organizational skills

Multitasking

HIPAA compliance

Dental front desk

Tools

Practice management software

EMR systems

Job description

Arizona Oral & Maxillofacial Surgeons in Tucson, AZ seeks a friendly Patient Coordinator to guide patients from the first call through follow-up care. You will be the welcoming front line, schedule appointments, verify information, and coordinate with doctors and front/back-office staff to ensure a smooth patient experience.

This role emphasizes compassion, organization, and clear communication in a busy surgical practice.