Patient Experience Coordinator - Dental Front Office

Specialty Dental Brands; Anthem (AZ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid holidays

Paid time off

Job summary

High Desert & Anthem Oral Surgery is seeking a friendly Patient Coordinator to join our front office team in Anthem, AZ. You will guide patients from initial consult through treatment, coordinating appointments, insurance questions, and financial discussions, while supporting the clinical team to ensure a smooth patient experience.

The role requires strong communication, organization, and a patient-focused approach in a busy dental setting across Cave Creek and Anthem locations.

Qualifications

• Front office experience in dental/healthcare settings.
• Strong communication and customer service skills.
• Experience handling insurance questions and patient financials.
• Able to multitask in a fast-paced front office.

Responsibilities

• Welcome patients with a friendly, professional first impression.
• Answer calls, respond to questions, and coordinate appointments.
• Schedule consultations, procedures, and follow-up visits.
• Travel between Cave Creek and Anthem offices as needed.
• Collect and update patient information, medical histories, referrals, and documents.
• Verify insurance benefits and explain coverage and financial responsibilities.
• Discuss treatment estimates and payment options with patients.
• Collect payments and maintain accurate patient accounts.
• Complete patient check-in and check-out processes.
• Coordinate exchange of patient records with referring offices.
• Maintain accurate patient records and protect confidentiality.
• Collaborate with doctors and clinical team to support efficient patient flow.
• Maintain an organized, welcoming front office environment.

Skills

Front office coordination

Patient scheduling

Insurance billing knowledge

Customer service

Communication skills

Organization

Tools

Dental software

Job description

High Desert & Anthem Oral Surgery is seeking a friendly Patient Coordinator to join our front office team in Anthem, AZ. You will guide patients from initial consult through treatment, coordinating appointments, insurance questions, and financial discussions, while supporting the clinical team to ensure a smooth patient experience.

The role requires strong communication, organization, and a patient-focused approach in a busy dental setting across Cave Creek and Anthem locations.