Dental Front Office & Patient Experience Coordinator

Heartland Dental LLC; Destin (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO (paid time off)

Daily Pay access

Job summary

Heartland Dental LLC is seeking a Dental Front Office Assistant/Business Assistant in Destin, FL. The role supports the Center for Cosmetic and Family Dentistry - Destin with front desk and business office tasks.

Responsibilities include patient greeting, scheduling, insurance processing, billing, and coordinating with providers to ensure smooth office operations. The position emphasizes patient-first service in a fast-paced dental environment.

Qualifications

• 1+ years of front desk experience in dental/medical settings.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI data safeguards are required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, and email communications.
• Use Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits.
• Post payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Front desk experience

Excellent communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental LLC is seeking a Dental Front Office Assistant/Business Assistant in Destin, FL. The role supports the Center for Cosmetic and Family Dentistry - Destin with front desk and business office tasks.

Responsibilities include patient greeting, scheduling, insurance processing, billing, and coordinating with providers to ensure smooth office operations. The position emphasizes patient-first service in a fast-paced dental environment.