Dental Front Office & Patient Experience Coordinator

First Choice Dental; Bowens Addition (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Supportive culture

Growth opportunities

Modern, patient-centered environment

Meaningful work

Team-focused atmosphere

Job summary

First Choice Dental in Downtown Madison, WI is seeking a warm, organized Patient Coordinator to greet patients, manage appointments, answer calls, and support the clinical team. You will help patients understand treatment estimates and payment options while maintaining HIPAA confidentiality and accurate records.

The ideal candidate has strong customer service skills, a team-first attitude, and comfort with dental software.

Qualifications

• Strong customer service and communication skills.
• Positive attitude with a team-first mindset.
• Highly organized with strong attention to detail.
• Ability to multitask and remain calm in a busy environment.

Responsibilities

• Welcome patients with professionalism, warmth, and positive energy.
• Manage appointment scheduling, confirmations, and patient flow throughout the day.
• Answer phones, respond to patient questions, and assist with general office communication.
• Verify insurance benefits and help patients understand treatment estimates and payment options.
• Maintain accurate patient records and documentation.
• Support the clinical team by ensuring efficient front office operations.
• Handle patient concerns with empathy, discretion, and professionalism.
• Help create an organized, hospitality-focused patient experience.
• Assist with patient retention efforts, follow-up communication, and reactivation initiatives.
• Ensure HIPAA compliance and confidentiality standards are consistently maintained.

Skills

Customer service

Team player

Highly organized

Multitasking

Dental software proficiency

Tools

Dental software

Job description

First Choice Dental in Downtown Madison, WI is seeking a warm, organized Patient Coordinator to greet patients, manage appointments, answer calls, and support the clinical team. You will help patients understand treatment estimates and payment options while maintaining HIPAA confidentiality and accurate records.

The ideal candidate has strong customer service skills, a team-first attitude, and comfort with dental software.