Patient Experience Coordinator — In Training

First Choice Dental; Verona (WI); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

First Choice Dental in Verona, WI seeks a Patient Coordinator/Manager in Training to deliver friendly, organized front-desk support in a fast-paced dental office. You will welcome patients, coordinate schedules, and support the clinical team while maintaining HIPAA standards.

Ideal candidates are highly organized, customer-focused, and comfortable using dental software and phones. This role offers growth opportunities in a collaborative environment with a focus on patient experience.

Qualifications

• Strong customer service and communication skills
• Positive attitude with a team-first mindset
• Highly organized with strong attention to detail
• Ability to multitask and remain calm in a busy environment
• Comfortable using dental software, phones, scheduling systems, and technology
• Previous dental, healthcare, hospitality, or customer service experience preferred
• Passion for creating an outstanding patient experience

Responsabilités

• Welcome patients with professionalism, warmth, and positive energy
• Manage appointment scheduling, confirmations, and patient flow throughout the day
• Answer phones, respond to patient questions, and assist with general office communication
• Verify insurance benefits and help patients understand treatment estimates and payment options
• Maintain accurate patient records and documentation
• Support the clinical team by ensuring efficient front office operations
• Handle patient concerns with empathy, discretion, and professionalism
• Help create an organized, high-end, hospitality-focused patient experience
• Assist with patient retention efforts, follow-up communication, and reactivation initiatives
• Ensure HIPAA compliance and confidentiality standards are consistently maintained

Description du poste

First Choice Dental in Verona, WI seeks a Patient Coordinator/Manager in Training to deliver friendly, organized front-desk support in a fast-paced dental office. You will welcome patients, coordinate schedules, and support the clinical team while maintaining HIPAA standards.

Ideal candidates are highly organized, customer-focused, and comfortable using dental software and phones. This role offers growth opportunities in a collaborative environment with a focus on patient experience.