Dental Front Desk & Patient Experience Coordinator

First Choice Dental; Verona (WI); Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

First Choice Dental in Verona, WI is seeking a warm, organized Patient Coordinator to support the front office and clinical team. You will greet patients, manage scheduling and communications, verify benefits, explain treatment estimates, and maintain accurate records to ensure a smooth, HIPAA-compliant patient experience.

Ideal candidates bring strong customer service, a team-first mindset, and the ability to multitask calmly in a busy environment.

Qualifications

• Welcome patients with professionalism and warmth.
• Manage appointment scheduling and patient flow throughout the day.
• Verify insurance benefits and help patients understand treatment estimates and payment options.
• Maintain accurate patient records and documentation; HIPAA compliance.

Responsabilités

• Welcome patients with professionalism, warmth, and positive energy
• Manage appointment scheduling, confirmations, and patient flow throughout the day
• Answer phones, respond to patient questions, and assist with general office communication
• Verify insurance benefits and help patients understand treatment estimates and payment options
• Maintain accurate patient records and documentation; support the clinical team by ensuring efficient front office operations
• Handle patient concerns with empathy, discretion, and professionalism
• Help create an organized, high-end, hospitality-focused patient experience
• Assist with patient retention efforts, follow-up communication, and reactivation initiatives
• Ensure HIPAA compliance and confidentiality standards are consistently maintained

Connaissances

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Team player

Empathy

Outils

Dental software

Phone systems

Scheduling systems

Description du poste

First Choice Dental in Verona, WI is seeking a warm, organized Patient Coordinator to support the front office and clinical team. You will greet patients, manage scheduling and communications, verify benefits, explain treatment estimates, and maintain accurate records to ensure a smooth, HIPAA-compliant patient experience.

Ideal candidates bring strong customer service, a team-first mindset, and the ability to multitask calmly in a busy environment.