Dental Front Office Lead: Patient Experience & Operations

California Dental Hygienists Assoc; Fountain Valley (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

California Dental Hygienists Assoc is seeking an experienced dental front office professional to independently manage daily operations and support the clinical team as needed. The ideal candidate leads with ownership, solves problems, and keeps the practice running smoothly, even in the doctor’s absence.

You will oversee scheduling, patient communications, treatment coordination, and financial arrangements, while ensuring efficient front desk activities, billing, and collections.

Qualifications

• Dental front office experience required, preferably with office management or leadership experience.
• Strong organizational, communication, and problem-solving skills.
• Comfortable managing business operations independently.
• Dental assisting experience strongly preferred.
• Open Dental experience preferred.
• Experience with iTero, CBCT, ozone, or holistic/biologic dentistry is a plus, but not required.

Responsibilities

• Oversee daily office operations and coordinate team workflows.
• Manage scheduling, patient communications, treatment coordination, and financial arrangements.
• Oversee insurance verification, billing, collections, and outstanding accounts.
• Monitor practice performance, identify areas for improvement, and help implement solutions.
• Support staff accountability, efficiency, and a positive team environment.
• Independently handle daily operational issues and make sound decisions.
• Answer phones, schedule appointments, and manage patient inquiries.
• Greet patients, coordinate check-in/check-out, and collect payments.
• Maintain an organized schedule and smooth patient experience.
• Assist chairside, prepare operatories, and support sterilization.
• Help maintain clinical workflow and inventory.
• Take X-rays if appropriately certified or licensed.

Skills

Leadership

Organizational skills

Communication

Customer service

Problem solving

Tools

Open Dental

Insurance billing software

Job description

California Dental Hygienists Assoc is seeking an experienced dental front office professional to independently manage daily operations and support the clinical team as needed. The ideal candidate leads with ownership, solves problems, and keeps the practice running smoothly, even in the doctor’s absence.

You will oversee scheduling, patient communications, treatment coordination, and financial arrangements, while ensuring efficient front desk activities, billing, and collections.