Dental Front Office Lead — Lead Admin & Patient Experience

MB2 Dental; Solana Beach (CA); Vor Ort; USD 41.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Vision insurance

Monthly bonus opportunities

Sign-on bonus

Zusammenfassung

Del Mar Family Dentistry is seeking a dedicated full-time Front Office Lead to oversee administrative operations in our Solana Beach clinic. You will train staff, manage scheduling, and coordinate financial discussions with patients, ensuring a smooth patient flow and strong customer service.

You will drive accounts receivable management, HIPAA compliance, and collaboration with providers to maximize production while maintaining patient satisfaction and efficient scheduling.

Qualifikationen

• Minimum of 3 years of dental front office experience.
• Strong understanding of dental insurance, scheduling, treatment presentation, and financial coordination.

Aufgaben

• Oversee, support, and train administrative front office team members.
• Ensure front office protocols for scheduling, financial discussions, patient communication, recare, reactivation, accounts receivable, and insurance.
• Maintain HIPAA best practices and required certification.
• Manage financial agreements, accounts receivable, statements, collections, and patient follow-up.
• Complete patient checkout, including collecting payments, scheduling future visits, verifying provider information, and submitting insurance documentation.
• Monitor provider schedules to support production goals, same-day treatment opportunities, and major openings.
• Support patient treatment reactivation efforts.
• Assist with inbound calls related to scheduling, accounts, insurance, billing, and new patients.
• Oversee insurance verification, payment posting, and insurance-related processes.
• Monitor patient emails and messaging systems and respond appropriately.
• Monitor patient reviews and support internal and external marketing efforts.
• Track new patient referral sources in the practice management system.
• Complete end-of-day and end-of-month processes and provide reports as needed.

Kenntnisse

Dental front office

Accounts Receivable

Scheduling

Financial coordination

Ausbildung

High School Diploma

Jobbeschreibung

Del Mar Family Dentistry is seeking a dedicated full-time Front Office Lead to oversee administrative operations in our Solana Beach clinic. You will train staff, manage scheduling, and coordinate financial discussions with patients, ensuring a smooth patient flow and strong customer service.

You will drive accounts receivable management, HIPAA compliance, and collaboration with providers to maximize production while maintaining patient satisfaction and efficient scheduling.