Lead Dental Front Desk - Patient Care & Scheduling Lead

soul dental; New York (NY); On-site; USD 37,000 - 40,000; Full time

Job summary

Soul Dental is seeking a Lead Front Desk Receptionist to guide the front desk team and optimize daily scheduling. You will help coordinate treatment plans, monitor patient flow, and ensure every patient leaves feeling happy and cared for.

The ideal candidate balances exceptional customer service with office production goals, demonstrates leadership, and excels in communication and organization.

Qualifications

• 2+ years front desk experience in a dental office.
• Proficient in dental software.
• Strong understanding of treatment planning.
• Confident in presenting treatment plans and communicating with patients.
• Strong leadership skills.
• Excellent communication, multitasking, and organizational skills.

Responsibilities

• Greet patients warmly and ensure they feel welcome and comfortable.
• Supervise patient appointments to maximize productivity.
• Handle patient inquiries, including billing, with clarity and empathy.
• Coordinate with front desk team and office manager for smooth communication.
• Assist with patient check-ins and check-outs with complete documentation.

Skills

Front desk leadership

Dental software

Treatment planning

Patient communication

Customer service

Multitasking

Scheduling management

Tools

Dentrix / Practice management software

Job description

Soul Dental is seeking a Lead Front Desk Receptionist to guide the front desk team and optimize daily scheduling. You will help coordinate treatment plans, monitor patient flow, and ensure every patient leaves feeling happy and cared for.

The ideal candidate balances exceptional customer service with office production goals, demonstrates leadership, and excels in communication and organization.