Lead Front Desk & Patient Experience

soul dental; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Soul Dental is seeking a Lead Front Desk Receptionist to guide the front desk team and optimize daily scheduling, treatment coordination, and patient flow. You will help ensure patients leave feeling happy, cared for, and confident in their treatment experience.

The ideal candidate is organized, proactive, patient-focused, and capable of balancing outstanding customer service with the practice's operational and production goals.

Qualifications

• Experience delivering excellent customer service in a dental or medical setting.
• Ability to lead and coordinate a front desk team.
• Strong scheduling and patient flow management skills.

Responsibilities

• Lead the front desk team to ensure smooth daily operations.
• Maximize the daily schedule to optimize patient appointments and production.
• Coordinate treatment plans with clinicians and staff.
• Monitor patient flow and service quality to enhance the patient experience.

Skills

Customer service

Leadership

Scheduling

Team coordination

Job description

Soul Dental is seeking a Lead Front Desk Receptionist to guide the front desk team and optimize daily scheduling, treatment coordination, and patient flow. You will help ensure patients leave feeling happy, cared for, and confident in their treatment experience.

The ideal candidate is organized, proactive, patient-focused, and capable of balancing outstanding customer service with the practice's operational and production goals.