Lead Dental Front Desk Receptionist

WizeHire, Inc; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Soul Dental is seeking a Lead Front Desk Receptionist to guide the front desk team and optimize daily scheduling, treatment coordination, and patient flow. You will help ensure patients leave feeling happy, cared for, and confident in their treatment experience.

The ideal candidate is organized, proactive, patient-focused, and capable of balancing outstanding customer service with the practice's operational and production goals.

Qualifications

• Experience delivering excellent customer service in a dental or medical setting.
• Ability to lead and coordinate a front desk team.
• Strong scheduling and patient flow management skills.

Responsibilities

• Lead the front desk team to ensure smooth daily operations.
• Maximize the daily schedule to optimize patient appointments and production.
• Coordinate treatment plans with clinicians and staff.
• Monitor patient flow and service quality to enhance the patient experience.

Skills

Customer service

Leadership

Scheduling

Team coordination

Job description

At Soul Dental, the Lead Front Desk Receptionist plays a key leadership role in the daily operation of our dental practice. This position is responsible for supporting and guiding the front desk team, maximizing the daily schedule, coordinating treatment plans, monitoring patient flow, and helping ensure that every patient leaves the office feeling happy, cared for, and confident in their treatment experience.

The ideal candidate is organized, proactive, patient-focused, and able to balance excellent customer service with the operational and production goals of the practice.