Dental Patient Service Representative

Dental Views; Riverside (CA); Presencial; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

Dental Views is seeking a friendly Patient Service Representative to be the first point of contact for patients, handling scheduling, insurance verification, financial communication, and front office support to ensure smooth daily operations and strong office production.

The role requires excellent communication, HIPAA awareness, and experience with dental software (Dentrix, Eaglesoft, Open Dental). Two years in a dental or fast-paced customer service setting is preferred.

Formación

• Two years of dental front office or equivalent high-volume customer service experience.
• Knowledge of dental insurance plans (PPO, HMO, Denti-Cal/Medicaid a plus).
• Strong customer service and communication skills.
• Comfortable discussing financial information with patients.
• Detail-oriented and highly organized with good time management.
• Ability to multitask in a fast-paced environment.
• Experience with dental software (Dentrix, Eaglesoft, Open Dental) preferred.

Responsabilidades

• Greet and check in patients, answer phones, and manage the daily schedule.
• Verify benefits, explain coverage and estimated out-of-pocket costs to patients.
• Collect payments at time of service and present financing options when needed.
• Enter and update patient information in the practice management system and maintain HIPAA confidentiality.

Conocimientos

Front desk experience

Customer service

Communication skills

Multitasking

Educación

High School Diploma or equivalent

Herramientas

Dentrix

Eaglesoft

Open Dental

Descripción del empleo

Description

Job Overview

The Dental Patient Service Representative is the first point of contact for patients and plays a key role in delivering an exceptional patient experience. This position is responsible for scheduling, insurance verification, financial communication, and front office support to ensure smooth daily operations and strong office production.

Requirements

Key Responsibilities

Patient Experience

• Greet and check in patients in a friendly, professional manner
• Answer phones promptly and schedule appointments efficiently
• Confirm upcoming appointments and manage the daily schedule to minimize gaps
• Provide clear communication regarding treatment, policies, and next steps

Insurance & Financial Coordination

• Verify dental insurance benefits and eligibility
• Explain coverage, co-pays, and estimated out-of-pocket costs to patients
• Collect payments at time of service and post transactions accurately
• Assist patients with payment options and financing when needed

Scheduling & Production Support

• Maintain a productive, goal-oriented schedule
• Fill cancellations and openings to support daily production goals
• Coordinate with clinical team to ensure smooth patient flow

Administrative Duties

• Enter and update patient information accurately in practice management software
• Manage incoming and outgoing correspondence
• Maintain patient confidentiality in compliance with HIPAA regulations
• Support office metrics related to production, collections, and patient retention

Qualifications

• Previous dental or medical front office experience preferred
• Knowledge of dental insurance plans (PPO, HMO, Denti-Cal/Medicaid a plus)
• Strong customer service and communication skills
• Comfortable discussing financial information with patients
• Detail-oriented with strong organizational skills
• Ability to multitask in a fast-paced environment
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred

Key Skills & Traits

• Friendly, professional, and compassionate demeanor
• Strong phone and scheduling skills
• Team player with a positive attitude
• Reliable and punctual
• Solution-oriented mindset

Education

• High School Diploma or equivalent.

Experience

• Candidates will have a minimum of two years of experience in a dental healthcare office or fast-paced, highly interactive customer service environment.