Dental Front Office & Insurance Coordinator

Heartland Dental; Clover (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

Heartland Dental is seeking a Business Assistant for Dental Care of Lake Wylie to support front office operations and provide a welcoming patient experience. You’ll greet patients, answer phones, handle office mail and emails, use Dentrix for scheduling, process insurance claims, post payments, and help implement Heartland Dental systems to optimize office performance.

The ideal candidate thrives in a fast-paced, customer-focused environment with strong communication and organizational skills.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI; HIPAA training; protect PHI and maintain data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Job description

Heartland Dental is seeking a Business Assistant for Dental Care of Lake Wylie to support front office operations and provide a welcoming patient experience. You’ll greet patients, answer phones, handle office mail and emails, use Dentrix for scheduling, process insurance claims, post payments, and help implement Heartland Dental systems to optimize office performance.

The ideal candidate thrives in a fast-paced, customer-focused environment with strong communication and organizational skills.