Dental Front Office & Insurance Billing Coordinator

Heartland Dental; Rocky Mount (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Job summary

Heartland Dental, Rocky Mount Smilemakers, is seeking a Business Assistant to support front-office operations in a fast-paced dental office. The role involves greeting patients, handling calls and emails, scheduling with Dentrix, managing insurance claims, and assisting with accounts receivable while supporting providers with Heartland Dental systems.

The successful candidate will join a collaborative team focused on patient-first care, with training opportunities and a stable, growth-oriented

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection required.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service experience

Communication skills

Organizational skills

Tools

Dentrix

Job description

Heartland Dental, Rocky Mount Smilemakers, is seeking a Business Assistant to support front-office operations in a fast-paced dental office. The role involves greeting patients, handling calls and emails, scheduling with Dentrix, managing insurance claims, and assisting with accounts receivable while supporting providers with Heartland Dental systems.

The successful candidate will join a collaborative team focused on patient-first care, with training opportunities and a stable, growth-oriented